Refund policy
| 1:Easy Return
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. You can request a return from your order or send an email to us for returning. Our email is :Service@mdtc.shop. MDTC Jewelry is committed to 100% customer satisfaction!
If you are unsatisfied for any reason, you can return your purchase within 45 days of the ship date with original package
No questions asked!
No restocking fees!
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| 2 Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 7 business days
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Pls be noted that custom orders do not accept Return Policy
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| 3.To cancel an order
please contact us as soon as possible.If your order has not yet shipped,we will immediately refund your payment.lf your order has shipped,we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
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| 4 Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Pls be noted that custom orders do not accept Return Policy
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| 5:Return Shipping fee
Buyer is responsible for return shipping fee and may ship back the item using the carrier of your choice.
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| 7.Exceptions / non-returnable items
Bespoke orders are not qualify with return policy Please get in touch if you have questions or concerns about your specific item. |